Privacy Policy
FlexiFootball (“we,” “us,” or “our”) is committed to safeguarding your privacy and ensuring the protection of your personal data. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit and interact with our website, flexifootball.com (the “Site”), and related services. We value transparency and are guided by our obligations under the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), among other applicable data protection laws.
1. Introduction
Your trust is fundamental to our mission. At FlexiFootball, we recognize the importance of privacy and data protection. We take all reasonable steps to ensure your personal data is processed securely, lawfully, and transparently. By using flexifootball.com, you acknowledge and agree to the terms set forth in this Privacy Policy.
2. Scope of Policy and Data Controller Role
This Privacy Policy applies to personal data that you provide to us, or that we collect from you, through your interaction with flexifootball.com and related communications. FlexiFootball is the data controller in relation to all personal data processed via the Site. For purposes of the GDPR, our contact information is provided in Section 13 below.
3. Categories of Data Processed
We collect and process various categories of personal data including, but not limited to:
a. Usage Data: This includes data on how you interact with the Site, such as browser type, IP address, referring URLs, pages visited, session timestamps, and interaction logs.
b. Account Data: When you create an account or place an order, we collect your full name, address, email address, and telephone number.
c. Profile Data: This includes data generated from your use of our Site, such as purchase history, personal preferences, participation in promotions or events, and behavioral patterns.
d. Communication Data: We retain details of your interactions with customer service, including support queries, feedback, complaints, and correspondence via email or web forms.
e. Technical Data: This includes information such as device identifiers, operating system, internet connection details, system configuration, and diagnostic data.
f. Transaction Data: This comprises billing details, payment method, transaction identifiers, purchase history, and delivery addresses.
g. Preference Data: We collect your marketing consents, newsletter subscriptions, preferred communication channels, and areas of product interest as indicated by your interactions with our services.
4. Legal Bases for Processing
The lawful bases under which we process your personal data include:
– Contractual Necessity: Processing necessary for the performance of a contract with you, such as fulfilling purchases or delivering services.
– Legitimate Interests: Processing for our legitimate commercial interests—e.g., enhancing our services, fraud prevention, and marketing—where such interests are not overridden by your privacy rights.
– Consent: Where you provide explicit consent, such as opting in to receive marketing communications.
– Legal Obligation: Where processing is required to meet our legal or regulatory responsibilities.
5. Your Rights
Under the GDPR and the CCPA (where applicable), you are entitled to the following rights:
– Right of Access: You may request details of personal data we hold about you.
– Right to Rectification: You can correct inaccurate or incomplete data.
– Right to Erasure (“Right to Be Forgotten”): You may request deletion of your data, subject to legal limitations.
– Right to Restrict Processing: You can ask us to suspend or restrict the processing of your personal data.
– Right to Data Portability: You may receive your personal data in a structured, machine-readable format and request its transfer to another controller.
– Right to Object: You may object to processing based on legitimate interests or direct marketing.
– Right to Non-Discrimination (under CCPA): You will not be denied services or experience reduced service quality for exercising your privacy rights.
To exercise any of these rights, please contact us at [email protected].
6. Security Measures
We implement a variety of technical and organizational safeguards to ensure the confidentiality and integrity of your personal data. This includes, but is not limited to:
– Encryption of data in transit and at rest
– Strict access controls and authentication mechanisms
– Regular security audits and vulnerability assessments
– Secure backup and disaster recovery protocols
– Employee privacy training and access policies based on least-privilege principles
7. International Transfers
Whenever we transfer personal data outside the European Economic Area or California, we do so in compliance with applicable data protection laws. This may involve:
– Standard Contractual Clauses approved by the European Commission
– Binding corporate rules or equivalent contractual safeguards
– Transfers to jurisdictions recognized as providing adequate levels of data protection
You may request information about these safeguards by contacting us at [email protected].
8. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements. Specific retention periods may include:
– Account and Transaction Data: retained for seven (7) years for tax and audit purposes
– Communication Data: retained for two (2) years following resolution
– Marketing and Preference Data: retained until you withdraw consent or opt out
– Usage and Technical Data: retained for eighteen (18) months for analytical purposes
After the applicable retention periods, data is securely deleted or anonymized.
9. Cookie Policy
Our Site uses cookies and similar technologies to improve user experience and analyze site performance. Cookies may include:
– Essential Cookies: Necessary for the operation of the Site (e.g., account login, cart retention)
– Functional Cookies: Enhance Site functionality and personalize your experience
– Analytics Cookies: Help us understand user behavior and improve our services
– Performance Cookies: Measure the effectiveness of our content and features
Third-party providers (e.g., analytics or advertising partners) may also set cookies on your device through our Site.
10. Cookie Management and Compliance
By using flexifootball.com, you consent to the use of cookies in accordance with this Privacy Policy. When required by law, we will obtain your explicit consent before placing non-essential cookies. You may manage your cookie preferences via:
– Our website’s cookie management tool (if available)
– Browser settings to delete or reject cookies
– Opt-out mechanisms provided by third-party tools (e.g., Google Analytics opt-out browser add-on)
Under the CCPA, California residents have the right to opt out of the sale or sharing of their personal data. We honor “Do Not Sell or Share My Personal Information” requests in compliance with CCPA mandates.
11. Protection of Children’s Privacy
We do not knowingly collect or solicit personal data from anyone under the age of 13 without verified parental consent. If we become aware that we have collected personal information from a minor without proper consent, we will promptly delete the data. Parents or guardians who believe their child has provided us with personal data may contact us at [email protected] to request deletion.
12. Policy Updates
We may update this Privacy Policy from time to time in order to reflect changes in laws, best practices, or our service offerings. We will notify you of substantial changes by posting the revised policy on flexifootball.com and, where appropriate, by email or platform notifications. Continued use of the Site after updates constitutes your acknowledgment of those changes.
13. Contact Us
For questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us at:
Email: [email protected]
Website: https://flexifootball.com
We are committed to complying with all applicable privacy regulations and invite you to reach out with any concerns or requests related to your personal information.
